Personalization Help

Personalization is available only on products that show personalization fields on the product page.

1. Choose an eligible design

Open the product page and review the available size, finish, and personalization options.

2. Enter the details exactly as wanted

Check names, dates, spelling, capitalization, punctuation, uploaded content, and product options before adding the item to your cart. Keep within any character guidance shown with the field.

3. Review the cart

Confirm that the selected product options and personalization details appear correctly in the cart before checkout.

Important return rule for personalized products

Personalized and custom products are made from the information submitted with the order. They are not eligible for return or refund because of change of mind, buyer preference, customer-submitted personalization errors, or an incorrect size, variation, color, or other option selected by the customer.

If the delivered product is damaged, defective, incorrect, or the personalization differs from information that you correctly submitted, contact AlderArc promptly so the issue can be reviewed under our Refund & Return Policy.

Need to correct an order?

If you notice an error after checkout, Contact Us immediately. If production has not started, we will do our best to update the information. Once production has started, changes may no longer be possible.