Shipping policy

Shipping Policy

Last updated: August 19, 2026

Thank you for shopping with AlderArc.

Many AlderArc products are personalized and made to order. This Shipping Policy explains our production, processing, fulfillment and shipping procedures.

Production and Processing Time

Unless otherwise stated on the individual product page, AlderArc products are made to order.

Standard processing and production time: 8–10 business days.

Processing time includes the time required to:

  • prepare the order;
  • process personalization information;
  • produce the product;
  • complete applicable finishing;
  • inspect the product;
  • prepare the order for shipment.

Business days do not include weekends or applicable holidays.

Processing time is separate from shipping transit time.

Production and Fulfillment Locations

AlderArc operates through a flexible production and fulfillment network.

Some AlderArc orders are produced and fulfilled through our production and fulfillment operations and partners in Hanoi, Vietnam.

We also work with production and fulfillment partners in the United States.

Depending on the product, destination, production capacity, fulfillment availability and shipping method, an order may be produced or dispatched from:

  • Hanoi, Vietnam, or
  • a designated United States production or fulfillment location.

The actual fulfillment location may therefore vary between orders.

Estimated Delivery Time

Estimated delivery time consists of:

Production time + shipping transit time

Our standard production time is:

8–10 business days

Shipping transit time begins after production has been completed and the order has been handed to the shipping carrier.

Transit time depends on:

  • the actual ship-from location;
  • destination;
  • carrier;
  • selected shipping method;
  • carrier operating schedule.

Available delivery estimates will be shown where applicable during checkout.

Google Merchant Center treats these separately as handling time and transit time, so when GMC is configured later, the same 8–10 business-day handling period should be reflected there rather than combining production and carrier transit into one arbitrary number.

Shipping Methods

Orders may be shipped through carrier services such as:

  • USPS;
  • FedEx;
  • other supported domestic or international shipping providers.

Carrier availability depends on the ship-from location, destination, product and shipping service available for the order.

Priority Shipping

When Priority Shipping or another expedited shipping service is available, the upgraded service applies only to shipping transit after production has been completed.

Priority Shipping does not shorten the standard 8–10 business-day made-to-order production time.

For example:

8–10 business days production + selected Priority Shipping transit time

Shipping Costs

Available shipping methods and applicable shipping charges are displayed during checkout.

The shipping charge shown to the customer before completing payment applies to the selected shipping method and destination.

AlderArc does not intentionally add undisclosed shipping charges after checkout.

Shipping costs and delivery speeds configured later in Google Merchant Center should match what customers actually see on the website and during checkout.

Tracking Information

Tracking information will be provided when an order ships, where tracking is available for the selected shipping service.

Tracking information may require some time to become active after the shipment is handed to the carrier.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review:

  • recipient name;
  • street address;
  • apartment or unit number;
  • city;
  • state or province;
  • ZIP or postal code;
  • country.

If you discover an address error, contact AlderArc as soon as possible.

Once an order has entered shipment processing or has been shipped, we may not be able to change the delivery address.

Carrier and Delivery Delays

Carrier delays may occur because of:

  • weather;
  • customs processing;
  • peak shipping periods;
  • transportation disruptions;
  • carrier operational issues;
  • other circumstances outside AlderArc's direct control.

Production time and shipping transit time are separate.

International Fulfillment and Customs

Because some orders may ship internationally depending on the production or fulfillment location, customs processing or import procedures may apply to certain shipments.

Any shipping charges, taxes or other amounts collected directly by AlderArc will be shown during the applicable checkout process.

Where additional customs duties, import taxes or carrier charges are imposed by authorities or carriers and are not collected by AlderArc at checkout, their treatment depends on the destination and applicable shipping arrangement.

Lost or Delayed Shipments

If tracking indicates an unusual delay or a shipment may be lost, please contact AlderArc at:

support@alderarc.com

We will review the available tracking and carrier information and assist with determining the appropriate next step.

Damaged Shipments

If your order arrives damaged, please retain:

  • the product;
  • the shipping packaging;
  • any relevant labels.

Contact us promptly with your order number and clear photographs of the product and packaging.

Please refer to our Refund & Return Policy for additional information about damaged, defective or incorrect orders.

Contact Us

For shipping questions:

AlderArc
Email: support@alderarc.com
Phone: +84 393 928 877
Contact form: Contact Us

Business address:
262/30 Hoang Hoa Tham
Nghia Lo, Quang Ngai 570000
Vietnam

Production and fulfillment network:

Hanoi, Vietnam
and designated United States production and fulfillment partners