Shipping policy

Shipping Policy

Last updated: September 12, 2026

Thank you for shopping with AlderArc.

Many AlderArc products are made to order, and some products include customer-submitted personalization. This Shipping Policy explains how orders are prepared, produced, shipped, and delivered.

Standard order timeline

AlderArc uses the following standard production and delivery timeline:

  • Production: 5–7 business days

  • International transit: 5–7 days

  • U.S. domestic delivery: 3–5 business days

These are three separate stages.

Production must be completed before shipping transit begins.

Delivery dates are estimates rather than guaranteed arrival dates. Actual delivery may occasionally be affected by customs processing, flight schedules, carrier operations, weather, holidays, peak shipping periods, or other circumstances outside AlderArc's reasonable control.

Made-to-order production

Unless otherwise stated on the individual product page, AlderArc products are made to order.

Our standard production and processing time is:

5–7 business days

This period may include:

  • reviewing the order;

  • reviewing applicable personalization information;

  • preparing the design for production;

  • producing the item;

  • completing applicable finishing;

  • quality checking the finished product;

  • preparing the order for shipment.

Business days do not include weekends or applicable holidays.

Production time is separate from shipping transit time.

Personalization and order changes

AlderArc creates personalized products using the information submitted with the order.

Please carefully review all applicable personalization details before completing checkout, including:

  • names;

  • dates;

  • spelling;

  • capitalization;

  • punctuation;

  • numbers;

  • uploaded photographs or graphics;

  • selected product options;

  • selected variations.

If you notice a mistake after placing an order, please contact AlderArc as soon as possible.

If production has not yet started, we will do our best to update the personalization information.

Once production has started, changes may no longer be possible because the product is already being prepared specifically for the order.

Production and fulfillment

AlderArc develops the product concepts, personalization systems, and design direction behind our products.

We work with production and fulfillment resources and partners that help produce, prepare, and ship finished products.

Production and fulfillment resources may be located in:

  • Hanoi, Vietnam; and

  • the United States.

Confirmed United States production-partner locations may include:

  • Sacramento, California

  • Florin, California

The actual production, fulfillment, or ship-from location may vary depending on:

  • the product;

  • order requirements;

  • destination;

  • production capacity;

  • fulfillment availability;

  • shipping requirements.

The existence of a United States production or fulfillment partner does not mean that every AlderArc product is manufactured in the United States.

Product-specific material, construction, or origin information will be provided where applicable.

Shipping transit

After production is completed, the standard shipping process consists of:

International transit

5–7 days

This stage covers the applicable international transportation and logistics process after production.

U.S. domestic delivery

3–5 business days

After the shipment enters the U.S. domestic delivery network, final delivery normally requires approximately 3–5 business days.

The final domestic carrier may vary depending on the shipment, destination, and available carrier service.

Estimated total delivery time

The standard AlderArc order timeline therefore consists of:

+ 5–7 business days production
+ 5–7 days international transit
+ 3–5 business days U.S. domestic delivery

Each stage begins after the preceding stage has been completed.

These time ranges are estimates and should not be interpreted as guaranteed delivery dates.

Shipping carriers

Orders may be transported or delivered through supported logistics and carrier services.

Depending on the shipment and destination, final U.S. delivery may be completed by carriers such as:

  • USPS;

  • UPS;

  • or another supported carrier.

The carrier used for a particular order may depend on:

  • destination;

  • shipping route;

  • package characteristics;

  • fulfillment arrangements;

  • available carrier service.

Tracking information will be provided when available.

Priority or expedited shipping

When Priority Shipping or another expedited shipping option is offered, the upgrade applies only to the applicable shipping transit stage after production has been completed, unless expressly stated otherwise.

Priority or expedited shipping does not shorten AlderArc's standard:

5–7 business day production period

For example, purchasing an expedited delivery service does not cause a made-to-order product to enter or complete production immediately.

Any expedited transit estimate will apply only to the shipping portion specifically covered by that service.

Shipping costs

Available shipping options and applicable charges are displayed during checkout.

The shipping amount shown before payment is based on factors such as:

  • delivery destination;

  • available shipping service;

  • product or package requirements.

AlderArc does not intentionally add undisclosed shipping charges after checkout.

Government-imposed customs duties, import taxes, or other charges that are not collected by AlderArc at checkout are addressed separately below.

Tracking

When tracking is available for the shipping service used, tracking information will be provided after the applicable shipment has been processed.

Tracking may not become active immediately.

It may take time for:

  • a carrier to receive the shipment;

  • the first logistics scan to occur;

  • tracking information to synchronize between carriers or logistics providers.

Temporary gaps between tracking scans do not necessarily mean that a shipment has stopped moving.

Shipping address

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, please carefully review:

  • recipient name;

  • street address;

  • apartment, suite, or unit number;

  • city;

  • state or province;

  • ZIP or postal code;

  • country;

  • other delivery information where applicable.

If you notice an address error after placing an order, contact AlderArc as soon as possible.

If the order has already entered shipment processing or has been handed to a logistics provider or carrier, we may not be able to change the delivery address.

AlderArc is not responsible for delivery problems resulting solely from inaccurate or incomplete shipping information submitted by the customer, except where applicable law provides otherwise.

International transportation and customs

AlderArc orders may involve international transportation as part of the standard fulfillment process.

The standard international transit estimate is:

5–7 days

International transportation may be affected by:

  • customs processing;

  • import procedures;

  • flight schedules;

  • transportation capacity;

  • carrier operations;

  • government inspections;

  • holidays;

  • other cross-border logistics conditions.

Where applicable, shipping charges collected directly by AlderArc will be shown during checkout.

Customs duties, import taxes, brokerage charges, or other government or carrier charges may apply depending on the destination and shipping arrangement.

Where such charges are not collected by AlderArc during checkout, responsibility for those charges will be determined by the applicable destination rules and shipping arrangement.

Carrier and logistics delays

Delivery delays may occasionally occur because of circumstances outside AlderArc's reasonable control, including:

  • severe weather;

  • natural disasters;

  • peak shipping periods;

  • transportation disruptions;

  • flight delays;

  • carrier operating issues;

  • customs processing;

  • government actions;

  • holidays;

  • labor disruptions;

  • destination access problems;

  • other logistics disruptions.

Such delays do not change the distinction between:

  • production;

  • international transit;

  • U.S. domestic delivery.

If we become aware of a significant issue affecting an order, we will make reasonable efforts to assist using the available carrier and tracking information.

Lost or unusually delayed shipments

If tracking shows an unusual delay or you believe a shipment may be lost, please contact AlderArc.

We will review the available:

  • tracking information;

  • logistics records;

  • carrier information;

  • order information.

Where appropriate, we may contact the applicable shipping or fulfillment provider to help determine the status of the shipment.

The appropriate resolution will depend on the circumstances and available information.

Damaged shipments

If an order arrives damaged, please retain:

  • the product;

  • original shipping packaging;

  • protective packaging;

  • shipping labels where available.

Contact AlderArc promptly and provide:

  • your order number;

  • a description of the problem;

  • clear photographs of the product;

  • clear photographs of the packaging;

  • photographs of the shipping label where relevant.

Depending on the circumstances, the resolution may include:

  • remake;

  • replacement;

  • partial refund;

  • full refund.

Please also review our Refund & Return Policy for the terms applicable to damaged, defective, incomplete, or incorrect items.

Delivery confirmation

An order may be considered delivered when the applicable carrier's tracking information confirms delivery to the shipping address provided with the order.

If tracking shows delivery but you cannot locate the package, please:

  • check the delivery area;

  • check with household members;

  • check with neighbors where appropriate;

  • check with the building reception or mailroom where applicable;

  • contact the carrier where appropriate;

  • contact AlderArc if additional assistance is required.

We will review available information where reasonably possible.

Relationship to our Refund & Return Policy

Shipping-related claims involving:

  • damaged products;

  • defective products;

  • incorrect products;

  • incomplete orders;

  • incorrectly produced personalization;

  • qualifying lost shipments

will be reviewed together with our Refund & Return Policy.

Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Us

For shipping, tracking, delivery, or other order-related questions:

AlderArc

Email: support@alderarc.com

Phone: +84 393 928 877

Contact form: Contact Us

Business address:

262/30 Hoang Hoa Tham
Nghia Lo, Quang Ngai 570000
Vietnam