Terms of service

Terms of Service

Last updated: August 19, 2026

These Terms of Service govern your use of the AlderArc online store and purchases made through alderarc.com.

By accessing our website, placing an order or using our services, you agree to these Terms together with the policies referenced on our website.

AlderArc Online Store

AlderArc offers physical products, including personalized and made-to-order products.

Product availability, designs, options and personalization choices may change over time.

We may discontinue products or limit quantities when reasonably necessary.

Product Information

We make reasonable efforts to provide accurate information regarding:

• product descriptions;
• materials;
• dimensions;
• personalization;
• included components;
• product options;
• production information;
• photographs and visual representations.

Individual product pages provide the most specific information applicable to each product.

Product Appearance

Actual product appearance may vary slightly from screen representations because of factors including:

• display and monitor settings;
• lighting;
• material variation;
• print and production processes;
• normal manufacturing tolerances.

Such normal variation does not change a product's basic intended design or function.

Personalization

Customers are responsible for reviewing personalization information before completing an order.

This includes:

• names;
• spelling;
• capitalization;
• dates;
• punctuation;
• numbers;
• uploaded content;
• product options;
• selected variations.

AlderArc generally creates the product using the personalization submitted with the order.

If a customer discovers an error after ordering, they should contact AlderArc immediately.

Changes may be possible only if production has not started.

Customer-Submitted Content

When you provide text, photographs, graphics or other materials for personalization, you represent that you have the right to provide and use that content for the requested product.

You grant AlderArc the limited permission necessary to use that content to:

• process the order;
• produce the personalized product;
• fulfill and ship the order;
• provide customer support relating to the order.

Unacceptable Personalization

AlderArc may decline personalization or content that is:

• unlawful;
• fraudulent;
• abusive;
• infringing;
• threatening;
• otherwise inappropriate for production.

If an order cannot be fulfilled for such a reason, we will take appropriate steps regarding the affected order and payment.

Prices

Product prices are displayed through the AlderArc storefront in the applicable shopping currency.

Any applicable shipping charges and taxes collected by AlderArc are shown before the customer completes checkout.

Payment

Orders must be successfully submitted and payment must be authorized through an available payment method before fulfillment can proceed.

Payment processing may be provided by third-party payment providers.

Order Acceptance

Receiving an order confirmation does not necessarily mean production has begun.

AlderArc may contact the customer where:

• personalization information is incomplete;
• an address appears incomplete;
• a selected option cannot reasonably be fulfilled;
• clarification is required;
• fraud or payment concerns require review.

If AlderArc is unable to fulfill an accepted paid order and cancels it, the applicable amount collected for that order will be refunded.

Production and Fulfillment

AlderArc operates through production and fulfillment resources and partners located in:

• Hanoi, Vietnam, and
• the United States.

The actual production or ship-from location may vary depending on the product, destination, production capacity, fulfillment availability and shipping method.

Production Time

Unless otherwise stated for a particular product, standard made-to-order processing and production time is:

8–10 business days

Production time is separate from carrier transit time.

Shipping

Shipping is governed by our Shipping Policy.

Shipping methods, delivery estimates and charges depend on the destination and available service.

Priority or expedited shipping, when available, applies to carrier transit and does not shorten the standard made-to-order production period.

Returns, Refunds and Cancellations

Returns, refunds, replacements and cancellations are governed by our Refund & Return Policy.

Personalized and made-to-order products are generally not eligible for return or exchange because of change of mind or personalization errors submitted by the customer.

Cancellation requests are accepted within 12 hours of purchase, subject to the order not having entered production.

Damaged, defective or incorrectly produced orders will be reviewed separately under our Refund & Return Policy.

Intellectual Property

Content available on alderarc.com may include trademarks, branding, text, graphics, photographs, layouts, designs and other content owned by AlderArc or used with permission.

Access to the website does not grant ownership of this content or permission to use it beyond normal personal use of the website unless separately authorized.

Prohibited Uses

You may not use the AlderArc website for:

• unlawful activity;
• fraud;
• unauthorized access;
• attempts to interfere with website security;
• malicious software distribution;
• infringement of intellectual property rights;
• other misuse of the website or services.

Third-Party Services

Some parts of the AlderArc shopping experience may be provided through third parties, including:

• Shopify;
• payment providers;
• shipping providers;
• production providers;
• fulfillment providers;
• other technology or service partners.

Use of those services may also be subject to the relevant provider's applicable terms and privacy practices.

Errors and Corrections

We may correct errors relating to product information, availability, pricing or website content when discovered.

If an error materially affects an order already placed, we will take reasonable steps to contact the customer and provide an appropriate resolution.

Availability

We cannot guarantee that every product, option, personalization combination or shipping service will remain available at all times.

Limitation of Liability

To the extent permitted by applicable law, AlderArc will not be responsible for indirect or consequential loss arising solely from matters outside our reasonable control.

Nothing in these Terms excludes or limits consumer rights, warranties, remedies or liabilities that cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms when our services, policies, operational practices or legal requirements change.

The latest version will be published on this page together with the updated date.

Contact Us

Questions about these Terms may be sent to:

AlderArc
Email: support@alderarc.com
Phone: +84 393 928 877
Contact form: Contact Us

Business address:
262/30 Hoang Hoa Tham
Nghia Lo, Quang Ngai 570000
Vietnam